Data Retention

This privacy policy outlines how [Reliancemove.com] ( “we”, “our”, or “us”) collects, uses, and protects/stores the personal information of our customers and visitors while using our website.  Such information will only be used to provide appropriate services and will only be retained for as long as necessary to fulfil the purposes we collected it for and for any legal, statistical or accounting purposes.

According to the data protection law, the personal information we hold about you will be used in accordance with the guidelines.

1. Your information will be used fairly, transparently and in a lawful way. 
2. Your personal information will only be used in accordance with the purpose we have told you about and only limited to those purposes.
3. Your personal information will be kept securely and for as long as necessary.

While we do not keep your personal information for more than necessary, we ensure to keep such information provided to us as secure as possible   and in some circumstances, you may request for your information to be deleted from our system. 

Personal Information

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

INFORMATION WE COLLECT

We may collect the following types of information:

• Contact Details:  Such as name, phone numbers, email addresses, home or business address.
• Service Details: We may collect information about the job or service to be provided, pickup address, delivery address and any special instruction you provide.
• Payment Information: Means of payment like credit/debit card details or bank transfer information.
• Communications: Any message or correspondence between you and us (emails, SMS, phone calls etc)

How We Use Your Information.

Reliance Move uses this information for the operation of the service it provides to you, to monitor and maintain the quality of such service and to provide general statistics regarding use of the Website.

• Communicate with you about bookings, quotes, updates, and any information relevant to your booking.
• Process payments and issue invoices.
• Statistical purposes.
• Comply with any legal obligations.
• To improve the services we provide

Sharing Your Information

At RelianceMove, we do not sell or rent your information to third parties. We may share your information data with:

• Service Providers: Such as payment processors or subcontractors (drivers) only as necessary to deliver/render appropriate services.
• Legal Authorities: To protect our rights or if required by LAW.   

Data Storage and Security

At RelianceMove, we store your information securely and we take all reasonable precautions to protect it from loss, misuse, or unauthorised access. However, no online system can be guaranteed to be 100% secure.

Your Rights

• You have the right to request access to your personal data/information.
• You have the right to ask for corrections or data/information updates.
• You have the right to request the deletion of your data/information (where legally permissible)
• You have the right to object to or restrict certain uses of your data/information.

TO EXERCISE THESE RIGHTS, CONTACT US AT:

Email: info@reliancemove.com

Phone: 020 3051 6033

Cookies and Website Use (if applicable)

If you visit our website, we may use cookies to improve your experience.

You can set your browser to refuse cookies if you prefer.

Changes to This Policy

We may update this Privacy Policy as necessary from time to time. The latest version will always be available to read on our website or by request.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data/information, please get in touch with us:

Reliancemove Ltd,

Unit 19,

Longhayes Avenue,

Chadwell Heath,

Romford.

RM6 5HB.

Email Address:         info@reliancemove.com

Phone Number:        020 3051 6033